Return & Refund Policy

At Beamcade, we want you to be completely satisfied with your purchase. If something is not right, we’re here to help.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• In the same condition as received

• In its original packaging

• Complete with all included accessories, controllers, cables, manuals, and other components

• Free from significant damage caused by misuse or improper handling

We may request photos or videos of the product before approving a return.

How to Request a Return

To start a return, contact our customer support team with:

• Your order number

• The email address used for the order

• A short explanation of the reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Returns sent without prior approval may not be accepted.

Once your return is approved, we will provide you with return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

We may ask you to provide photos or a short video showing the issue so we can resolve the problem quickly.

For approved claims involving damaged, defective, or incorrect products, Beamcade will provide an appropriate solution, which may include a replacement or refund.

Change-of-Mind Returns

If you simply change your mind or no longer want the product, you may request a return within the return period.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are generally non-refundable.

Non-Returnable Items

We may not accept returns for:

• Products returned after the applicable return period

• Products showing significant signs of misuse, accidental damage, or modification

• Products missing important components or accessories

• Items returned without authorization

• Gift cards or promotional items provided free of charge

This does not affect any mandatory consumer rights you may have under applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the refund appears in your account.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellations once an order has entered processing or has already been shipped.

If the order has already been shipped, you may need to wait until it arrives and follow our standard return process.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the parcel, or another issue caused by the recipient, additional shipping costs may apply.

Exchanges

If your product is defective or damaged, we may offer a replacement where appropriate.

For standard change-of-mind exchanges, the quickest option is usually to return the original item and place a new order.

Consumer Rights

Nothing in this policy limits or excludes any statutory rights that cannot legally be excluded under the laws applicable to your purchase.

Contact Us

If you have questions about a return or refund, please contact us through our website or at:

Email: homivogroup@gmail.com

Store: Beamcade